Performance Indicators

Balance Scorecard

 
   
This page provide links and articles to major sites around the world dealing with aspects of the Balanced Scorecard (BSC), which is gaining widespread acceptance in both the public and private sectors. The BSC reports on a range of Key Performance Indicators (KPI's) linked to an organisation's strategy. It was first developed by Kaplan and Norton in the early 90's, and it usually reports on People and learning, internal process, and customer indicators as well as traditional financial measures.
     
  Dealing with the Knowledge Economy: Intellectual Capital versus Balanced Scorecard PDF 235kb
  Description This paper compares balanced scorecard and intellectual capital (both integrated performance management systems) and finds very important differences between them.
  Author Mouritsen, J., H. Thorsgaard Larsen. , & Bukh, P.N., 2002
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  Building Performance Management Systems with the Balanced Scorecard Approach Link
  Description This paper provides an excellent review, outline, and examples of how the Balanced Scorecard works.(Enter "Balanced Scorecard" into the Search box).
  Author Toru Morisawa, Nomura Research Institute, 2002
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  City of Charlotte Balanced Scorecard Link
  Description This page show the Charlotte City Balanced Scorecard, which is often promoted by Kaplan and Norton (the developers of the BSC) as a best-practice example of public sector BSC.
  Author City of Charlotte, published in GFOA, 2005  
 
  Implementing Strategy with the Balanced Scorecard: Link
    An Introduction to the Strategy-Focused Organization
  Description This article, written by a Director of the Balanced Scorecard Collaborative, outlines the experience in private sector organisation using the Balanced Scorecard to monitor the implementation of their business strategy.
  Author Dylan Miyake, Director, Balanced Scorecard Collaborative, April 2002
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  Other ORION Performance Indicators pages
    Triple Bottom Line
    Financial Ratios
    Best Value
    Quality Systems
    Public Sector Performance Indicators
 
     
 
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