Performance Indicators

Quality Systems

   
   
 
   
For several decades, quality processes have been introduced into many organisations. This page outlines several of the performance reporting systems designed to improve the quality of an organisation's business processes.
 
 
     
  Earned Value Management (EVM) in 10 Basic Steps PDF 445kb
  Description Earned Value Management is a method improving project management performance, which is gaining increasing interest. This article outlines the key steps in EVM.
  Authors Sven Antvik, Hans Hansson, Elisabeth Ronnberg, Sven-Olof Wickzell
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  Six Sigma for Operational Excellence Link
  Description Six Sigma is a business strategy aimed at the near-elimination of defects from every manufacturing, service and transactional processes. The concept of Six Sigma was introduced and popularised by Motorola in its quest to reduce defect rate of manufactured electronic boards. Although the original goal of Six Sigma was to focus on manufacturing process, today the marketing, purchasing, customer order, financial and health care processing functions also embarked on Six Sigma programs.
  Author iSixSigma LLC, 2005
 
  Baldrige National Quality Criteria Link
  Description The Malcolm Baldrige National Quality Award was created by Public Law in 1987., in the United States. The Award Program led to the creation of a new public-private partnership. Principal support for the program comes from the Foundation for the Malcolm Baldrige National Quality Award, established in 1988. The National criteria are shown on this site.
  Author National Institute of Standards and Technology
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  Business Excellence Australia (BEA), Quality criteria Link
  Description The BEA now incorporates the former Australian Quality Council, which has a well developed set of quality criteria. Note: this is a new site still undergoing development.
  Author Standards Australia International, Ltd
 
  Other ORION Performance Indicators pages
    Triple Bottom Line
    Balance Scorecard
    Best Value
    Financial Ratios
    Public Sector Performance Indicators
 
       
 
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